Frequently asked questions

How much does shipping cost?

Shipping is FREE to all countries.

A tracking number will be emailed to you after your order is shipped.

US orders are delivered by USPS, UPS, DHL, or FedEx

How long will it take for me to receive my order?

Products stocked in our US warehouse take 5-10 business days to arrive.

Products stocked in our international warehouses take 7-15 business days to arrive.

A tracking number will be emailed to you after your order is shipped.

US orders are delivered by USPS, UPS, DHL, or FedEx.

Customs & Import Fees

Customers outside of the United States, may have to pay customs taxes and import duties depending on the policy of the local government. This is the responsibility of the customer.

Can I exchange my item?

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. So you can get a refund and then purchase the item that you want instead.

You have 30 days from the day that you received your item to return it to us for a full refund. Only as long as the products are unused and have all the original packaging.

We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within 30 days, not delivered to us.

We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible.

If you need a different size or color of an item, you will need to place a new order. You will be notified via email when we have processed your refund.

Have you received my return yet?

Depending on the service & country you're returning your item(s) with, it can take 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.